Stakeholders. How knowing them can prevent a crisis?

Do the right thing in the right time and be coherent from the beginning to the end it is very important in any public relations plan. When we do not follow these simples’ rules, we can all by ourselves build an issue with strong potential to become a crisis. This week we talked in class,…

#newwaysofthinking

It is always a challenge to frame stories based on a new perspective or in a new angle. That is the challenge of every writer, whether a journalist or public relations professional. This fresh look over old stories can certainly refresh our vision of everything surrounding us, whether businesses, people, culture. Definitely, everyone and everything.…

What to do when a crisis knocks your door

What to do when a crisis is installed? Should you be proactive or reactive? As I have said in a previous post, for businesses in general, they should delight their audience through their blogs focusing on: Solving their audience problems (bringing solutions). Providing recommendations. Being enthusiastic and fun. Providing information that is needed, that will save…

How to delight customers?

Let’s start a conversation. So, I will trow a few ideas here and you can add to it, all right? Please, add to it. For businesses in general, they can delight their audience through their institutional blogs and by emailing online newsletters, focused on: solving their audience problem (bringing solutions) Providing recommendations Being enthusiastic and…

What to do when your audience is not online?

If your target audience is not online,I good way to go is investing in traditional media. So, learning about your audience will be crucial to understand if they watch more TV, or listen more read, or if they really prefer to catch up the news through newspaper.  So, if you are doing a campaign for…