What to do when a crisis knocks your door

What to do when a crisis is installed? Should you be proactive or reactive? As I have said in a previous post, for businesses in general, they should delight their audience through their blogs focusing on: Solving their audience problems (bringing solutions). Providing recommendations. Being enthusiastic and fun. Providing information that is needed, that will save…

How to delight customers?

Let’s start a conversation. So, I will trow a few ideas here and you can add to it, all right? Please, add to it. For businesses in general, they can delight their audience through their institutional blogs and by emailing online newsletters, focused on: solving their audience problem (bringing solutions) Providing recommendations Being enthusiastic and…

What to do when your audience is not online?

If your target audience is not online,I good way to go is investing in traditional media. So, learning about your audience will be crucial to understand if they watch more TV, or listen more read, or if they really prefer to catch up the news through newspaper.  So, if you are doing a campaign for…

New era: INBOUND Marketing

In order to build a two-way relationship, the inbound methodology focus on moving strangers into visitors, then into leads, next into customers, and finally into promoters of your website. They will say to their friends how awesome your company are. The old method have the sales only at the end of the journey.  It was an…

Cyberbranding and PR 2.0 by Deirdre Breakenridge

Deirdre Breakenridge is a talented human and Chief Executive Officer at Pure Performance Communications. Plus, she is an adjunct professor at New York University (NYU), an online instructor for UMASS at Amherst Journalism Department, and a reference to talk about PR, marketing and social media communications.